Contact Customer Care
We’re here to help with orders, shipping, returns, sizing, and product advice.
- Response in 24–48 hours (Mon–Fri)
- Secure and private
- Dedicated menswear specialists
How can we help?
Complete the form and our team will get back to you promptly.
Frequently asked questions
What is the response time for customer care?
We typically reply within 24–48 hours Monday to Friday (EST). Messages received over weekends or holidays will be answered the next business day.
Can I modify or cancel my order after placing it?
We start preparing orders quickly to ensure prompt delivery. If you need to modify or cancel, contact us as soon as possible with your order number—our team will do their best to assist.
How do I initiate a return or exchange?
Items may be returned within 14 days of delivery in original, unused condition with all tags attached. Please review our Refund & Returns Policy and reach out via the form above to start your return.
Do you ship internationally?
Yes, we ship to most countries. Available options, costs, and delivery estimates are shown at checkout. Duties and taxes may apply depending on your destination.
How can I confirm authenticity?
All products are sourced from verified partners and undergo quality control checks. Each item includes authentic brand detailing consistent with Casablanca standards.
Which payment methods are accepted?
We accept major cards and PayPal. For full details, see our Terms & Conditions.